Starting with Plan Partners
Just sign up here. We will contact you within 1 business day.
While it’s not compulsory, we encourage all new service providers to sign a copy of our Provider Participation Terms. Laying out the terms of our arrangement helps to protect all parties and ensure invoices are paid promptly and regularly.
Only if your customer’s funds are being managed by the NDIS, which requires providers to be registered in order to submit a claim. If your customer is using Plan Management, they can choose an unregistered provider.
If you'd like to find our more about the difference between registered and unregistered providers, this handy blog explains it all.
To find out more about the difference between Plan Management, NDIS management and self-management, click here.
Submitting and paying invoices
Email your invoice to email@example.com
You’ll get an automated email confirming receipt of your invoice.
We aim to process all invoices promptly. Service Providers usually get paid within 2 working days of receiving funds from the NDIS. This article explains exactly how Plan Partners processes your invoice, within which time frames. To help with prompt invoice processing, we ask service providers to provide clear and complete invoices that only include NDIS-funded services - feel free to use the handy template you'll find under 'what needs to be on my invoices'.
If your business has a credit card terminal, you can use our Fast Payment service. This allows us to pay you as soon as your claim is successfully accepted by the NDIA, rather than having to wait for us to receive the funds first. To find out more about Fast Payment, read our instructions on how to get paid with Fast Payment or email our team: firstname.lastname@example.org.
What services are covered under the NDIS?
For a support to receive NDIS funding, it must be considered ‘reasonable and necessary’ to help the participant reach their goals and objectives.
In this handy blog we explain how to determine whether your supports are considered 'reasonable and necessary' for the NDIS participant.
How do I set up a service agreement with an NDIS participant?
The NDIS has a very handy guide on how to set up a service agreement with an NDIS participant, and what to include in the agreement.
If you need more help, our friendly team is happy to help you. Just give us a call on 1300 333 700.
What are the benefits?
We make life easier for people who are struggling to manage their NDIS funds or find the right supports by themselves. We can help your customers navigate the NDIS by holding information sessions and workshops or even co-host an event with you on the topic. In addition, we can provide you with a range of NDIS resources to share with your customers.
Many customers struggle with finding service providers in their area. Support coordination can help them find and connect with the right providers at every stage of their NDIS journey. Support coordinators often accompany customers with the first meeting and regularly evaluate the progress.
When your customers sign up with us, you can be sure that their NDIS plans are managed well and their invoices are processed promptly.
All you need to do is sign a copy of our Provider Participation Terms refer to form. This helps to protect all parties and outlines exactly what you can expect from us.
Feedback and complaints
I have an issue with Plan Partners, who can I speak to?
We always aim to resolve any issues as quickly as possible. Please contact us on 1300 333 700 or email email@example.com to discuss any concerns. You can also read our Feedback and Complaints Procedure (see link below under the 'Legal' section) for more information on our process.
If you’d prefer to raise the issue with a third party, you can contact the Commonwealth Ombudsman on 1300 362 072.