Skip to main content

Service Providers

Why Plan Partners?

We work with thousands of service providers all around the country, from sole traders to large health organisations. Our network of providers are all united by one thing: the desire to help others.

This page is a one stop shop for service providers, containing important documents and information on invoices, the NDIS, issues resolution and more.

 

 

 

expertise-icon

Expertise

We have many years of experience in the disability and finance sectors. When your  customers use our services, we will tailor everything  to suit their needs. We can also help your business get NDIS ready.

large-network-of-providers-icon

Large network

We have a large network of service providers - both NDIS and non-NDIS registered. 

 

 

prompt-payment-icon

Prompt payment

We pay your invoices promptly. During the first quarter of 2018, we have paid invoices on average within two business days after receiving the funds from the NDIS. 

independence-icon

Independence

We’ll help your customers bringing their NDIS plan to life based upon what’s best for them – not anyone else. 

service-provider

Starting with Plan Partners

Just sign up here. We will contact you within 1 business day.

While it’s not compulsory, we encourage all new service providers to sign a copy of our Provider Participation Terms. Laying out the terms of our arrangement helps to protect all parties and ensure invoices are paid promptly and regularly.

Only if your customer’s funds are being managed by the NDIS, which requires providers to be registered in order to submit a claim. If your customer is using Plan Management, they can choose an unregistered provider.

If you'd like to find our more about the difference between registered and unregistered providers, this handy blog explains it all. 

To find out more about the difference between Plan Management, NDIS management and self-management, click here.

service-provider

Submitting and paying invoices

Email your invoice to invoice@planpartners.com.au

You’ll get an automated email confirming receipt of your invoice.

If you’re unsure of how to create an NDIS invoice, use this handy template. If you’d prefer to use your own, be sure to ensure it’s aligned with ATO guidelines and includes the required NDIS line items.

We aim to process all invoices promptly. Service Providers usually get paid within 2 working days of receiving funds from the NDIS. This article explains exactly how Plan Partners processes your invoice, within which time frames. To help with prompt invoice processing, we ask service providers to provide clear and complete invoices that only include NDIS-funded services - feel free to use the handy template you'll find under 'what needs to be on my invoices'.

If your business has a credit card terminal, you can use our Fast Payment service. This allows us to pay you as soon as your claim is successfully accepted by the NDIA, rather than having to wait for us to receive the funds first. To find out more about Fast Payment, read our instructions on how to get paid with Fast Payment or email our team:  admin@planpartners.com.au.

service-provider

What services are covered under the NDIS?

For a support to receive NDIS funding, it must be considered ‘reasonable and necessary’ to help the participant reach their goals and objectives.

In this handy blog we explain how to determine whether your supports are considered  'reasonable and necessary' for the NDIS participant.

How do I set up a service agreement with an NDIS participant? 

The NDIS has a very handy guide on how to set up a service agreement with an NDIS participant, and what to include in the agreement. 

If you need more help, our friendly team is happy to help you. Just give us a call on 1300 333 700. 

service-provider

What are the benefits?

We make life easier for people who are struggling to manage their NDIS funds or find the right supports by themselves. We can help your customers navigate the NDIS by holding information sessions and workshops or even co-host an event with you on the topic. In addition, we can provide you with a range of NDIS resources to share with your customers.

Many customers struggle with finding service providers in their area. Support coordination can help them find and connect with the right providers at every stage of their NDIS journey. Support coordinators often accompany customers with the first meeting and regularly evaluate the progress.

When your customers sign up with us, you can be sure that their NDIS plans are managed well and their invoices are processed promptly.

All you need to do is sign a copy of our Provider Participation Terms refer to form. This helps to protect all parties and outlines exactly what you can expect from us.

service-provider

Feedback and complaints

I have an issue with Plan Partners, who can I speak to?

We always aim to resolve any issues as quickly as possible. Please contact us on 1300 333 700 or email admin@planpartners.com.au to discuss any concerns. You can also read our Feedback and Complaints Procedure (see link below under the 'Legal' section) for more information on our process.

If you’d prefer to raise the issue with a third party, you can contact the Commonwealth Ombudsman on 1300 362 072.

FIND OUT MORE ABOUT PLAN PARTNERS

Talk to us today Sign up for our services

About Komplet

This block is broken or missing. You may be missing content or you might need to enable the original module.