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NDIS guide for gardeners, cleaners and handymen: Getting paid under the NDIS

The National Disability Insurance Scheme (NDIS) has opened up many opportunities for small gardening, cleaning and home maintenance businesses. But the NDIS also comes with many new rules and guidelines that you should be aware of to run your business well. For this reason we have created this NDIS guide to assist gardeners, cleaners and handymen in getting paid under the scheme.

 

This NDIS guide breaks down exactly what activities the NDIS will fund (and what they won’t) and how to get paid easily and quickly.

 

What does the NDIS fund?

The NDIS only funds a support if it is considered ‘reasonable and necessary’ and is directly related to a person’s disability. As each NDIS participant’s plan is unique, exactly what’s covered varies from person to person.

As a general rule, if they can’t perform a task – like vacuuming or mowing the lawn – because of their disability, the NDIS can fund it. If a task requires a specialist, regardless of whether the customer has a disability or not – such as hiring an electrician to rewire a socket – it won’t be covered by the NDIS.

 

How to invoice your NDIS customers

The NDIS has very specific requirements for invoicing:

  • The NDIS uses an hourly-rate system, so your invoice must clearly state how many hours you worked and at what hourly rate. The NDIS will not accept just a price for the job on your invoice without breaking it up into hours.  
  • If a job involves any incidental costs (i.e for transport or for materials like cleaning chemicals, paint or lawn fertiliser), you’ll need to have them built into your hourly rate
  • The NDIS regulates the maximum hourly rate that you can charge. The NDIS price guide has more information on these categories, but currently (NDIS Price Guide 2019/2020)  the amounts are capped at: 
     
Service

Maximum hourly rate (incl GST)

NDIS line item

House and/or Yard Maintenance

 $48.28 01_019_0120_1_1
House Cleaning and other Household Activities

 $49.16

01_020_0120_1_1

In order to be processed by the NDIS, your invoice must include the following information.

  • Your business name & ABN
  • An invoice number (you can make this up, but it must be unique to your business)
  • The customer’s full legal name
  • Both the date that the invoice was issued AND the date the job was carried out
  • How many hours you worked and at what hourly rate
  • Invoice total (including GST - the GST cannot be on top of the maximum hourly rate).

You can also use our handy template – be sure to fill out every section.  

Want to see a good example? Here’s one.

The NDIS prefers invoices not to be handwritten – but if you do, make sure that everything is clear and can’t be misinterpreted.

If your customer is Plan Managed by Plan Partners, you can also use our online Fast Payment System, where you can create your invoices online. It provides handy features to help you look up NDIS items, select your customers and generate a valid invoice number. You'll receive your payment a lot quicker too, usually within 4 business days.

 

Top tips to get paid without stress

  • Break your price up into an hourly rate and include all the above information on your invoice.
  • If a job might cost more than the NDIS will cover, be sure to raise this with your customer first. The customer will have to pay the additional costs.
  • Setting up a service agreement with your NDIS customers will help protect you from any surprises. 

 

If your customers use Plan Partners as their Plan Manager:

  • Invoices will usually be paid within 7 business days, or even within 4 business days if you use our Fast Payment System to submit your invoices. Find out more.
  • You can easily keep track of the payment of your invoices in your own online Dashboard. 

For more information, see our Service Providers page.

 

If your customers have questions about how to use your services under the NDIS, read our other NDIS guide: 'Making the NDIS work for you: Gardening, cleaning and home maintenance'

 

If you have questions about operating under the NDIS, our friendly team is here to help. Contact us on 1300 333 700 or email admin@planpartners.com.au. 

 

Disclaimer

15

15 comments

Plan Partners logo
Jacky Hughes (not verified)   27th February, 2019

Can you tell me how I get started to be a contractor with NDIS in Queensland. What forms do I fill out. Where do I find this information? Thanks

Plan Partners team, 12.11.2018
Hi Jacky,
If you'd like to get registered with the NDIS, you'll have to do this through the NDIS website. Here's some more information: https://providertoolkit.ndis.gov.au/3-how-do-i-register-0.
Registration is only needed when your customers have their funds managed by the NDIS. If they have a Plan Manager (such as Plan Partners) or manage their funds themselves, they can use non-registered providers as well. In this case, you only have to make sure your invoices are compliant with the NDIS guidelines.
For more information, just give us a call on 1300 333 700.
Warm regards,
The Plan Partners team

Plan Partners logo
Joshua Heraud (not verified)   11th February, 2019

Hi i was enquiring about partneri g with w NDIS as a sole træder i own my own lawn mowing business and would Like to help your clients with lawn Jobs we have a team
that can cover multiple areas within Sydney.
Look forward to hearing from you.

JOSHUA HERAUD

Plan Partners logo
Plan Partners   11th February, 2019

Hello Joshua,

Thanks for your comment. You can sign up to our service provider network here: https://planpartners.com.au/serviceprovidercontact.

Alternatively, please send us your details through to info@planpartners.com.au and the team in Sydney will get into contact with you!

Warm regards,
The Plan Partners team

Plan Partners logo
Marta Krasnodebski (not verified)   29th April, 2019

Hello, I am interested in registering to work with your clients, helping with self care assistance. Could you please get in touch with me, my mobile number is 0424620902, email : mkrasnodebski@hotmail.com. Thank you.

Plan Partners logo
Plan Partners   29th April, 2019

Hi Marta,

Thank you for your comment.

If you would like to join the Plan Partners network, feel free to sign up online here: https://www.planpartners.com.au/serviceprovidercontact. Once you've signed up, we'll contact you within 1 business day! Alternatively, give our friendly team a call on 1300 333 700 and we can see how we may be able to help you.

In the meantime, take a look at our service provider page for more information: https://www.planpartners.com.au/service-providers.

Warm regards,
The Plan Partners team

Plan Partners logo
Jason Whelan (not verified)   09th May, 2019

Hi i would like to talk to sameone about being a contractor with the ndis as a gardener as im starting my own business

Plan Partners logo
Plan Partners   09th May, 2019

Hi Jason,

If you would like to talk to someone about becoming a NDIS registered service provider, we recommend you call the NDIA on 1800 800 110. Here's some information on getting registered from the NDIS website: https://providertoolkit.ndis.gov.au/29-becoming-registered-provider.

In the meantime, we encourage you to join Plan Partners' Service Provider network. You can learn more about the network and its benefits here: https://www.planpartners.com.au/service-providers.

Warm regards,
The Plan Partners team

Plan Partners logo
Sachin (not verified)   12th June, 2019

Hi there, I have a cleaning and mowing business located in South East of Melbourne.
I would love to provide service to NDIS

Thank you

Plan Partners logo
Plan Partners   12th June, 2019

Hi Sachin,

Thank you for your comment. To learn more about how to get your business 'NDIS-ready' and provide services to NDIS participants, read this eBook: https://go.planpartners.com.au/working-with-the-ndis

Also feel free to join the Plan Partners network for service providers. You can learn more about the network and how to sign up here: https://www.planpartners.com.au/service-providers

Warm regards,
The Plan Partners team

Plan Partners logo
Honour (not verified)   09th September, 2019

I have been asked to clean for a lady that receives NDIS. Do I need a certain level of insurance to do this for her? I currently have cover for upto 5million, which is plenty for the domestic cleaning jobs that I do.
Kind Regards
Honour

Plan Partners logo
Plan Partners   09th September, 2019

Hi Honour,

Thank you for your question. Our friends over at MyCareSpace have information about insurance for servicing NDIS participants, you can take a look here: https://mycarespace.com.au/resources/ndis-disability-insurance

If you have further questions, we encourage you to contact the NDIA on 1800 800 110 for assistance.

Warm regards,
The Plan Partners team

Plan Partners logo
Kate (not verified)   23rd September, 2019

Hi, I'm wanting to start cleaning for the NDIS as a contractor, how do I go about it, any information would be helpful.
Thank you

Plan Partners logo
Plan Partners   23rd September, 2019

Hi Kate,

Well, reading this guide was a great first step. You can begin providing fully funded services to NDIS participants straight away, learn how to get started with our guide: https://go.planpartners.com.au/working-with-the-ndis

However if you are not NDIS registered, you will be limited to participants who are 'Self Managed' and 'Plan Managed' participants. You will not be able to provide services to 'NDIA or Agency Managed' participants unless your business is NDIS registered. More on that here: https://planpartners.com.au/everything-you-need-know-about-unregistered…

If you would like, take a look at the Plan Partners Service Provider Network. You can learn more about the benefits and how to join here: https://planpartners.com.au/service-providers

For more information, we encourage you to contact the NDIA on 1800 800 110.

Warm regards,
The Plan Partners team

Plan Partners logo
Dyaln Peterson (not verified)   01st October, 2019

It's good to know that the NDIS funds support if it's considered reasonable and necessary. My brother has been telling me about how he got injured on the job and can't work anymore. I'll share this information with him so that he can look into his options for getting NDIS support.

Plan Partners logo
Plan Partners   01st October, 2019

Hi Dylan,

Thank you for your comment. We're pleased to hear that you have found our guide useful!

Warm regards,
The Plan Partners team

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