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A man in a wheelchair and high-fiving another man. Both are seated in bright room, processing invoices together on a laptop.

Getting your invoices paid faster and easier

This is an article for Service Providers whose invoices are processed by Plan Partners.

One of the most important aspects of working with the NDIS is making sure you get paid. At Plan Partners, we know how critical cash flow is to your business. That’s why we can  help you get your invoices paid  as quickly and easily as possible.

When your customers are using us as their Plan Manager, getting paid by the NDIS becomes more straightforward. We know the NDIS payment system inside-out, so we can simplify the process for you and help you get paid faster – usually within 10 business days. (As our Support Team is based in Melbourne please allow for any applicable Melbourne public holidays).

To help with prompt payment, we ask all service providers to provide clear and complete invoices that only include NDIS-funded services. If you’re unsure of how to create an NDIS invoice, use our handy template. If you’d prefer to use your own, be sure to ensure it’s aligned with ATO guidelines and includes the required NDIS line items.


 

Here’s how the payment process works (please note that all days are business days):

 

Figure of payment process

 

Day 1 - You lodge your invoice

Just send your invoice to invoice@planpartners.com.au or upload it on your Service Provider Dashboard. You will receive an automated reply confirming the acceptance of your invoice.

 

Day 2 to 4 - We file, review and validate your invoice

Our Plan Partners Support Team files, reviews and validates your invoice. We check whether everything in your invoice is correct and complete and whether it is complying with the NDIS guidelines.

 

Day 5 or 6 – We log your invoice on the NDIS portal and the NDIS reviews invoice

If this review is completed successfully and the invoice is valid, our team will upload your invoice to the NDIS portal so that it can be processed for payment by the NDIS. The NDIS reviews your invoice and if everything is in order, the NDIS will approve the invoice.

The NDIS only processes invoices that are clear, complete and backed by enough funding in the specific support category of the NDIS plan.

As soon as the NDIS notifies Plan Partners of the approval of the invoice, we will file the approval and we can process Fast Payment.

 

Day 7 or 8 – Plan Partners receives payment from the NDIS

Once Plan Partners receives the payment from the NDIS (usually 2 days after their approval), we can process a Standard Payment.

 

Day 8 – You receive Fast Payment

You can use Fast Payment if you have a credit card terminal. For more information how Fast Payment works, read the instructions here. If you'd like to apply for Fast Payment, just send an email to our team at admin@planpartners.com.au.

 

or

 

Day 9 or 10 – You receive Standard Payment

If you have chosen our Standard Payment option, you will receive an EFT transfer as soon as the NDIS has made your payment.


 

So if your invoices are clear, complete and backed by enough funding in the specific category, we usually pay invoices within 10 business days. When you've selected our Fast Payment option, we can even pay you faster - as soon as we have received approval from the NDIS that your claim is successfully accepted.

 

If you'd like to check the status of your invoices, you can check your online Dashboard 24/7. The Dashboard states for each of your invoices on which dates your invoice has been processed, approved by the NDIS and paid.

 

Of course, there can always be instances out of our control where there are unavoidable delays in the payment of your invoice. However, our friendly team is on hand to assist you so that, together, we can help our customers bring their NDIS plans to life.

 

For more information, please see our Service Provider page, or call our friendly team on 1300 333 700.

2

2 comments

Errol Gwynne (not verified)   29th March, 2019

Confirming How the plan is still tracking.

admin   29th March, 2019

Hi Errol,

You can track the status of the budgets of your NDIS plan via our Dashboards.
Here's the link: https://www.planpartners.com.au/dashboards

If you have any further question, don't hesitate to call us on 1300 333 700 or email us at info@planpartners.com.au.

Warm regards,
The Plan Partners team

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