Getting your invoices paid... easier and faster
This is a blog for Service Providers whose invoices are processed by Plan Partners.
One of the most important aspects of working with the NDIS is making sure you get paid. At Plan Partners, we know how critical cash flow is to your business. That’s why we can help you get your invoices paid as quickly and easily as possible.
When your customers are using us as their Plan Manager, getting paid by the NDIS becomes more straightforward. We know the NDIS payment system inside-out, so we can simplify the process for you and help you get paid faster – usually within 7 or 8 business days. (As our Support Team is based in Melbourne please allow for any applicable Melbourne public holidays).
To help with prompt payment, we ask all service providers to provide clear and complete invoices that only include NDIS-funded services. If you’re unsure of how to create an NDIS invoice, use our handy template. If you’d prefer to use your own, be sure to ensure it’s aligned with ATO guidelines and includes the required NDIS line items.
Here’s how the payment process works (please note that all days are business days).
Day 1 - You Lodge your Invoice
Just send your invoice to email@example.com. You will receive an automated reply confirming the acceptance of your invoice.
Day 2 or 3 - We Review your Invoice
Our Plan Partners Support Team reviews your invoice. If there is anything incorrect or incomplete in your invoice, or it is not complying with the NDIS guidelines, our team will contact you directly to get this fixed as soon as possible.
Day 3 or 4 - Lodgement on NDIS portal
If this review is completed successfully, our team will upload your invoice to the NDIS portal so that it can be processed for payment by the NDIS.
Day 5 or 6 - NDIS Reviews and Approves your invoice for Payment
If everything is in order, the NDIS will approve the invoice. The NDIS only processes invoices that are clear, complete and backed by enough funding in the specific category.
Day 5 or 6 - Fast Payment is Processed
If you have chosen to use Plan Partners' Fast Payment option, we will pay your invoice as soon as we have received approval from the NDIS. You can use Fast Payment if you have a credit card terminal. For more information how Fast Payment works, read the instructions here. If you'd like to apply for Fast Payment, just send an email to our team at firstname.lastname@example.org.
Day 6 or 7 - NDIS payment is Received and Reconciled
Once the NDIS has approved an invoice, they will make the payment to Plan Partners from the funds allocated to your customers’ NDIS plan. It takes another day or two for the money to become available and reconciled. Once that happens, a Standard Payment will be processed.
Day 7 or 8 - Standard Payment is made
If you have chosen our Standard Payment option, you will receive an EFT transfer as soon as the NDIS has made your payment.
So if your invoices are clear, complete and backed by enough funding in the specific category, we usually pay invoices within 7-8 business days. When you've selected our Fast Payment option, we can even pay you faster - as soon as we have received approval from the NDIS that your claim is successfully accepted.
Our payment options in short:
- Payment within 2 days of receiving funds from NDIS
- Typical turnaround 7-8 days from receipt of invoice
- Bank account details required
- Payment within 2 days of receiving approval from NDIS
- Typical turnaround 5-6 days from receipt of invoice
- Credit card terminal required
Of course, there can always be instances out of our control where there are unavoidable delays in the payment of your invoice. However, our friendly team is on hand to assist you so that, together, we can help our customers bring their NDIS plans to life.
For more information, please see our Service Provider webpage.