Frequently Asked Questions
Still have a few questions that need answering? Read on for some of the most common queries we receive. If you can’t see the answer to your question in this list, don’t worry - just contact us with your query and we’ll be happy to help.
Who is eligible for the NDIS?
To be eligible for the NDIS you’ll need to meet some basic criteria relating to your age, Australian residency status and the nature of your disability. The NDIS also needs to be available in your area. You can find out if you meet the access requirements and check when the NDIS is rolling out in your area at www.ndis.gov.au.
What is an NDIS plan?
Your NDIS plan is a document all about you and your life goals. It’s based on the details you provide in your initial planning meeting with your NDIS Local Area Coordinator (LAC). Your plan contains a breakdown of the different supports required to help you achieve your goals, along with how much NDIS funding has been allocated to each category.
What's covered by the NDIS?
The NDIS covers the cost of supports across a wide range of areas, from education, employment and community participation through to living arrangements, independence, health and wellbeing. What’s covered in your NDIS plan will really depend on your individual situation and life goals. As well as providing supports deemed ‘reasonable and necessary’ to help you achieve those goals, the NDIS can also fund plan management and support coordination. Find out more about these services and how to access them.
How much does plan management and support coordination cost?
If plan management and/or support coordination is part of your NDIS plan, then the cost of those services is covered by the NDIS. Plan management is available to all NDIS participants - you just have to ask for it! However, not everyone is eligible for support coordination. If you’re not sure if you qualify, contact us for a chat.
What are the benefits of plan management?
Plan managers deal with all the tricky paperwork and administrative tasks related to your plan - like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIS and making sure your providers get paid, tracking your spending and keeping a note of all your paperwork. They can even help you find or change service providers. That means you can focus on the more important stuff, like realising the goals in your NDIS plan.
What are the benefits of support coordination?
Coordinating your supports can be complicated and time-consuming. Support coordinators make this process easier by helping you to choose service providers, regularly review your supports and action your plan. It’s especially useful if you need to engage lots of different service providers.
Can I make changes to my NDIS plan?
If you want to later change something in your NDIS plan, you can always ask for a review of your plan. (You can read about how to do this here). Make sure you explain as clearly as possible how and why you need to make the adjustments (for example, if your personal circumstances have changed).
How do I sign up for Plan Partners?
Getting set up with us is really easy. Just leave your details here.
We will contact you within 1 business day. To get everything started, we will ask you to complete and sign our Customer Service Agreement and send us a copy of your NDIS plan.
How do I find service providers?
We have a large database of providers to choose from - and if you appoint us as your support coordinator we can even help by making some suggestions based on your needs and your goals. And because we’re independent and not a service provider ourselves, we’ll only suggest options that we think are right for you. [You can also find service providers in your local area by contacting your local NDIS office, calling the NDIS helpline on 1800 800 110 or checking the list of registered service providers in your area at www.ndis.gov.au.]