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Everything you need to know about unregistered NDIS providers

One of the advantages of Plan Management is that you can use your NDIS funds to access unregistered service providers.    

The term ‘unregistered providers’ can be a bit alarming when you first hear it. Why are they unregistered? Does this mean that they are not fully covered by NDIS funding?

Unfortunately, the difference between registered and unregistered providers is an area that’s often misunderstood - and you might be missing out on some amazing supports as a result.


Registered vs Unregistered

The NDIS asks service providers to register with the NDIS. However, not all providers choose to register.

The main difference between unregistered and registered providers is that only registered providers can claim their invoices with the NDIS directly. Unregistered providers will send their invoices to you to pay. You will then have to manually claim the funds back from the NDIS, using the NDIS portal.

So just like any registered provider, unregistered providers can provide services which are fully funded by the NDIS. They just can’t claim their invoices with the NDIS directly.


Why some service providers don’t register

The registration process takes time, money and effort - three things that many smaller providers don’t have a lot of.

As a result, a lot of smaller service providers chose not to register with the NDIA, and are therefore classified as ‘unregistered providers’.

Despite not being registered with the NDIS, many unregistered providers are highly skilled, passionate and dedicated to making life better for people with a disability. 


Plan Management - your key to accessing this important network

You might consider using only registered providers and having all administration done directly by the NDIS, because dealing with invoices and claiming from the portal is too much hassle. However, you could find your-self facing some issues.

For instance, in many areas there is only a limited number of registered providers and a much larger network of unregistered providers, so it might be hard to find the right supports for you. Or you find out that you can’t receive services from your favourite service provider anymore once you have accessed the NDIS, because they have not registered with the NDIS.

The good news is that with the use of a Plan Manager such as Plan Partners, you can use your NDIS funds to access unregistered providers and you don’t have to deal with all the administrative hassle of claiming invoices. This opens up a lot more opportunities and causes a lot less stress. Your Plan Manager will pay your providers directly, taking all the administration hassle away from you and your providers.

At Plan Partners, we’ve helped many of our customers keep up the great relationships they have with their local service providers, so they can continue to receive the support they need, from the people they trust.

It’s just one of the ways that Plan Partners can help you get the most from your NDIS plan!

Do you want to know more? Just call our friendly team on 1300 333 700 or send an email to



Christine (not verified)   25th June, 2018

Do unregistered support workers need to have an ABN to receive payment from someone's NDIS plan?

Plan Partners Team 20/6/18

Hi Christine, thanks for the excellent question. While a Plan Manager can help people use their NDIS funds to access unregistered providers, they do need to have an ABN. If an NDIS participant self-manages their funds, they’re able to employ and pay their support workers even if they don’t have an ABN – although this brings with it lots of other regulatory responsibilities. If you have any other queries, feel free to ask here or give our team a call on 1300 333 700. Warm regards, The Plan Partners Team.

Helen Vasicek (not verified)   25th June, 2018

what fees am i charged to manage my plan by plan partners?

Plan Partners Team 25/06/18

Hi Helen, thanks for your question. Because Plan Management is funded by the NDIS, there’s no cost to you!

Plan Management isn’t included in NDIS plans by default, but all you need to do is ask for it in your next NDIS planning meeting and it will be included in your plan (under the category called Improved Life Choices.)

Unlike other supports, there’s no eligibility criteria for Plan Management – so if you ask for it, you will receive it.

If you have any other queries, feel free to ask here or give our team a call on 1300 333 700.
Warm regards, The Plan Partners Team.

Anu Prasad (not verified)   31st January, 2019

Iam in the process of starting as an"unregistered NDIS service provider".
I need the tool kit to check if I have everything in place to start providing service.
Also if you can refer me to someone who can help me out for setting up as unregistered NDIS service provider

admin   31st January, 2019

Hi Anu,
Thank you for your comment.
Great to hear that you want to start providing services to NDIS participants. Our new eBook, 'Working with the NDIS, might be a great resource for you. You can download it here:….
Feel free to contact us if you have any more questions.
Warm regards,
the Plan Partners team

Anne Evans (not verified)   18th February, 2019

I am about to start support as an unregistered provider and am wondering what insurance I may need?
Many thanks,

admin   18th February, 2019

Hi Anne,
Thanks for your question.
What kind of insurances you need totally depends on the services you're going to provide, and where. It's best to reach out to an insurance agency to find out what you need for your business.
If you're going to provide services to NDIS participants, we'd advise you to look into creating service agreements with them and to get acquainted with the NDIS invoice requirements.
Our service provider webpage features more information:
Good luck with starting up your business!
Warm regards,
the Plan Partners team

Lou (not verified)   09th April, 2019

Hi, are you able to advise whether or not the role of Support Coordinator needs to be a 'Registered Provider' in order to provide services and receive payment?

I've reviewed so much documentation via the NDIS website and can't seem to find anything referring to whether registering as a service provider is required to carry out that role.

Thanks for any assistance / advice you're able to provide,

Cheers, Lou

admin   10th April, 2019

Hi Lou,

Thanks for your question.

This depends on how the NDIS participant's plan is managed. Currently if a participant is NDIA or Plan Managed, Support Coordinators must be registered in order to provide services and receive payment. However if you are Self Managed, participants can have an unregistered Support Coordinator.

We hope this helps! For more information, we recommend you contact the NDIA at 1800 800 110.

In the meantime, feel free to download our short and simple eBook for service providers, "Working with the NDIS":

Warm regards,
The Plan Partners team

JOSEPH AUGUSTINE (not verified)   15th April, 2019

Can I work as sole proprietor for NDIS funded client with out NDIS registering

admin   15th April, 2019

Hi Joseph,

Thanks for your comment. Service providers can work for NDIS participants without being NDIS registered, but the participant must be either Plan Managed or Self Managed. If the participant is NDIA managed, their NDIS funds will not be able to be used for unregistered service providers.

You can read more about these 3 different types of management here:

If you have any further questions, feel free to give us a call on 1300 333 700.

Warm regards,
The Plan Partners team

AJ (not verified)   18th April, 2019


If working as a Sole Trader, would transporting a client in my own vehicle mean I'd have to change my full comprehensive insurance to something else? Also, would I have to register as a Commercial vehicle? Keeping in mind I'd only be doing around 2 hrs driving a week.

If you could also give me an indication of what the most common going rate per hour is for core supports that would be super helpful.


admin   18th April, 2019

Hi AJ,

Thanks for your comment. You will need full comprehensive insurance, but will not need to register as a commercial vehicle.

As for the common going rate per hour, you will need to refer to the latest version of the NDIS price guide. Here's the link:

Warm regards,
The Plan Partners team

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